Support

Most questions are answered below. If yours isn't, email us and a person will reply.

I'm a customer waiting for a parcel
Open the tracking link in your shipping email, SMS or WhatsApp. It shows where the parcel is and the courier's phone number. For anything about the order itself (wrong item, refund, change of address), contact the shop you bought from: they manage the delivery.
A parcel is late, stuck or failed
Open the shipment in CurShip and check the latest courier update. If it says Exception or Failed, use Contact courier on the shipment page. If there is no movement for several days, open a claim under Claims.
A parcel arrived damaged or with items missing
Open a claim under Claims as soon as you can. Couriers only accept damage claims for a short time after delivery, and they need your cost invoice and photos of the item and the packaging.
The courier charged extra for weight
Couriers re-weigh every parcel. See the charge under Claims → Weight adjustments, where you can compare what you booked with what the courier measured, and dispute it with a photo if it is wrong.
My wallet balance or a top-up looks wrong
Every charge and refund is listed under Settings → Wallet. If a top-up is missing, email us the amount, the date and the payment reference. Never send card numbers.
I can't sign in
Use Forgot password to get a new sign-in link. If the email doesn't arrive, email us from the address you signed up with.

Email us

Tell us your store name and the waybill or order number, and what you expected to happen. Screenshots help.